Changes to waste services due to COVID-19 (coronavirus)


Due to the developing situation and latest advice regarding COVID-19 (coronavirus), waste services are currently operating with a reduced number of staff.

As a result, some waste services have been suspended. This allows our available staff to focus on collecting general rubbish, recycling and clinical waste, helping to minimise disruption for our residents. Please see below for further details.

Service Update - Tuesday 31 March

Recycling (mixed and paper & card)

Service status

Both mixed recycling and paper & cardboard collections will resume from Monday 30 March.

The service was suspended from Monday 23 March - Friday 27 March. Please do not report a missed collection if you were due a collection in that week.

Advice for residents

If you are due a collection from Monday 30 March, please present your recycling containers on you normal scheduled collection day.

We are unable to return for containers that were not collected during the period of service suspension. We will collect a reasonable amount of extra recycling if presented loose in a reusable container (or cardboard box), on your next schedules collection.

Due to current social distancing measures, the Household Recycling Centres in Buckinghamshire are closed. Please do not visit these sites to dispose of your recycling.

Food Waste

Service status

The food waste recycling service is temporarily suspended until further notice.

Advice for residents

Food waste should be put into your general rubbish bin, which will be collected on your usual general rubbish collection day.

To help reduce waste put in the general rubbish bin, ​you can home compost: fruit and vegetable peelings, seeds and cores; egg shells; tea bags; coffee grounds and filter paper; paper towels or tissues (not if they have touched meat).

You cannot compost: cooked food, fish, meat or dairy products (these must be put in your general rubbish bin).

To find out more about home-composting visit:

You can also get a discounted home compost bin at:

For tips on how you can reduce food you waste, visit:

We recognise the benefits of our weekly food collection, both for residents and the environment. This change is only temporary and we will reinstate the separate food waste recycling collections as soon as possible. During this service suspension, your food waste will be disposed of appropriately at an energy from waste plant, and will not be landfilled.

Garden Waste

Service status

Suspended in Chiltern and Wycombe from Friday 20 March until further notice. This includes renewals.

Advice for residents

Garden waste materials are not hazardous if left for longer than two weeks and can be home-composted. Please store this waste until the service resumes.

General rubbish

Service status

The general rubbish service continues as business as usual. There are no current planned changes to collection frequencies or days.

Advice for residents

To support our crews, we kindly ask that residents contain all their waste within their bin(s) and use the food waste recycling service.

Medical Waste (including COVID-19 waste)

Sharps and sack collections are occuring as business as usual for residents who already have this service set up. Customers should request collections as they usual do (sharps only).

For information on how to dispose of waste from possible cases of COVID-19 and cleaning of areas where possible cases have been (such as disposable cloths and used tissues), visit: COVID-19 waste

Bulky waste

Service status

New bulky waste collections are suspended. If you have previously booked a bulky waste collection, a member of our team will contact you to discuss your booking.

Advice for residents

Owing to the current situation, and closure of HRCs to the public, we advise residents to store their bulky waste items until it is safe for disposal options to resume.

Household Recycling Centres (HRCs)

All HRCs across Buckinghamshire are closed to the public until further notice. Please do not visit these sites to dispose of any waste.

Bin deliveries

Service status

Bin deliveries are suspended. We will be contacting residents who have placed orders before Friday 20 March to discuss their delivery.

Advice for residents

If you do not have a bin or your bin is broken, we will collect your general waste from single use sacks and your recycling from a reusable container. These sacks and/or container(s) must be provided by the householder.