Changes to waste services due to COVID-19 (coronavirus)


Due to the developing situation and latest advice regarding COVID-19 (coronavirus), waste services are currently operating with a reduced number of staff.

As a result, some waste services have been suspended. This allows our available staff to focus on collecting general rubbish, recycling and clinical waste, helping to minimise disruption for our residents. Please see below for further details.

Service Update - Friday 22 May

Bank holiday (Monday 25 May) - all collections will be a day later than usual w/c 25 May.

Food Waste

Service status

Separate weekly food waste collections will resume from Tuesday 26 May.

Advice for residents

Please place food waste in your outdoor food recycling bin (brown bin) and present at your property boundary by 7am on your collection day. You can line your caddy with either a compostable, plastic or newspaper liner. Due to the bank holiday, all collections will be one day later than usual during w/c 25 May.

To find out more about home-composting visit:

For tips on how you can reduce food you waste, visit:

Garden Waste

Service status

Collections resumed on Monday 11 May on usual collection days.

We can now accept payments for renewals and new subscribers to the service from Monday 18 May.

Advice for residents 

  • Lighten the load - We know it's been a while since we collected, but please avoid squashing garden waste down and overfilling the bins. Otherwise your bin may become too heavy for our collection vehicle to lift safely.
  • Put your bin out early- We may have to change the order we collect bins so the crew may arrive earlier than usual
  • Leave them out - The rounds are taking much longer so crews may visit your property later than usual
  • Remember we will be back in a fortnight - We will be back again so you can leave some garden waste until next time. Please do not present extra garden waste next to your bin.

Note that the service is not operating at full capacity - please see the service update page for more information and FAQs.

Garden waste materials are not hazardous if left for longer than two weeks and can be home-composted.

Home composting may be a possibility for some residents. If you have the space and would like to give home composting a try, there is advice and a discount on compost bins available to residents at

Garden waste contract extensions

To compensate subscribers for the garden waste collections that could not be made due to Coronavirus, garden waste contracts in Chiltern, South Bucks and Wycombe areas (Wycombe 2nd bin subscriptions) will automatically be extended by 2 months.  Chiltern residents and Wycombe residents with a 2nd bin will not require new stickers on the bin. Crews will continue to collect garden bins with valid stickers, 2 month's after the expiry date.

For more information, please visit the Garden Waste page.

Recycling (mixed and paper & card)

Service status

The recycling service is operating as business as usual.

Advice for residents

Separate vehicles are collecting paper & cardboard and mixed recycling. Your containers may be collected separately, at different times, so please wait until the end of the day before reporting a missed collection. 

We will collect a reasonable amount of extra recycling again from Tuesday 26 May. Extra recycling should be loose in a re-useable container (we will not collect recyclables in plastic bags), presented neatly alongside the relevant collection containers', and cardboard boxes must be flattened and reduced to a manageable size.

General rubbish

Service status

The general rubbish service continues as business as usual. There are no current planned changes to collection frequencies or days.

Advice for residents

To support our crews, we kindly ask that residents contain all their waste within their bin (with the lid shut flat), or bags (max. 4 per collection).

Medical Waste (including COVID-19 waste)

Sharps and sack collections are occurring as business as usual for residents who already have this service set up. Customers should request collections as they usual do (sharps only).

For information on how to dispose of waste from possible cases of COVID-19 and cleaning of areas where possible cases have been (such as disposable cloths and used tissues), visit: COVID-19 waste

Bulky waste

Service status

Bulky waste collections resumed on Tuesday 12 May. Bookings can now be made online or by calling customer service on 01494 586 550.

Please note, due to staff shortages, the service will not be operating at full capacity and slots for collections will be limited.

Following government guidelines on social distancing, our crews will only collect items from the edge of your property boundary. We will not enter any property to collect items. We will not assist in moving items.

To protect our crews, please do not book this service if any persons in your household have diagnosed or suspected Covid-19 symptoms.

For more information visit: Bulky waste

Household Recycling Centres (HRCs)

Amersham, Aston Clinton, Beaconsfield, Buckingham & High Wycombe Household Recycling Centres sites are open 9am-6pm from Wednesday 6 May.

Please visit Household Recycling Centres and read the guidance before visiting.

Bin deliveries

Service status

Bin deliveries are suspended. We are contacting residents with outstanding requests individually to discuss their delivery.

Advice for residents

If you do not have a bin or your bin is broken, we will collect your general waste from single use sacks and your recycling from a reusable container. These sacks and/or container(s) must be provided by the householder.