Compliments, Comments and Complaints

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Buckinghamshire Council welcomes feedback from our customers.


 

Feedback, Compliments and Complaints Policy

This document explains how we record and act upon this feedback, listening to the experiences of our customers - positive or negative - to make improvements in services.

This policy deals with compliments, complaints and suggestions for improvement. It does not cover social care complaints for children's or adults services, because there are separate legal processes for dealing with those complaints.

Complaint form

Leave a comment about our services

Pay us a compliment

 

If you need to report missed bin collections, deliveries and other related matters, please Report to the Waste and recycling team.
If you need to report a planning breach, please  Report to the Planning Enforcement team.