Accessibility Statement for Chiltern District Council
Using this website
How accessible this website is
What to do if you can't access parts of this website
Let us know what you think
Reporting accessibility problems with this website
Contacting us by phone or visiting us in person
Technical information about this website's accessibility
Non accessible content
Non compliance with the accessibility regulations
Issues with text
Issues with PDFs and other documents
Issues with images, video and audio
Issues with interactive tools and transactions
Some of our interactive elements do not have the required descriptive tags
Accessibility of our other websites and online services
How we tested this website
What we're doing to improve accessibility
Accessibility statement for Chiltern District Council www.chiltern.gov.uk
This website is run by Chiltern District Council [CDC]. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
Ability Net has advice on making your device easier to use if you have a disability.
We know some parts of this website aren't fully accessible:
- you can't modify the line height or spacing of text.
- most older PDF documents aren't fully accessible to screen reader software.
- some of our online forms are difficult to navigate using just a keyboard.
- there's a limit to how far you can magnify the maps on our contact us, parking locations and planning development pages
- some images do not have alt text showing when you hover the over image.
- some links are not fully accessible.
- carousel feature to display news stories on homepage is not fully accessible.
- some of our online services are hosted by third party suppliers and you may find navigating these services difficult depending on their level of web accessibility.
If you need information on this website in a different format like an accessible PDF :-
- email - firstname.lastname@example.org
- call - 01494 729000
When making a request, please can you make sure you provide:
- the service area, document name and / or the web address of the page the content is on.
We'll consider your request and get back to you within 10 days.
If you can't view the location map on our 'contact us' page, call or email, Contact Us for directions.
If you've had problems with any part of our website, please get in touch. To make sure we can deal with your enquiry quickly, it would be helpful if you could provide the information advised on the Web Accessibility website - web accessibility initiative website :
- the full website address for the page your having problems accessing.
- details about what you were trying to do and why you found it difficult or impossible to do.
- details about your computer software. For example, the operating system and version you are using, the browser software and version you use to view the web. If you do not know, maybe a friend, relative or colleague can help you. If not, you can skip this part.
- If it's related to the problem you're experiencing. Include any settings you have customised or any assistive technology that you use.
We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Our offices have audio induction loops.
Chiltern District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Some link text doesn't make sense when read on its own (for example, 'click here' ' read more'). This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to fix the existing links by September 2020. When we publish new content we'll make sure link text meets accessibility standards.
Images on the home page / service landing pages / footer don't have alternative text displaying. This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add alt text to all images by September 2020.
We don't have video captions on every video for council services. We plan to add audio captioning or descriptions for all pre-recorded videos by September 2020. This doesn't meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5
We don't plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
This means some of our interactive widgets such as homepage carousel do not inform screen reader users of the current state of the widget. This does not meet WCAG 2.1 success criterion 4.1.2 Name, Role, Value.
We plan to make homepage carousel compliant by September 2020. When we launch new interactive elements/widgets we will make sure they meet this accessibility standard.
Some of our interactive forms are difficult to navigate using a keyboard.
We've assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.
Content that's not within the scope of the accessibility regulations PDFs and other documents.
Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).
For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages / online forms.
The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
We aim to ensure that any new documents we publish meet accessibility standards.
We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) viewing building control, planning and licensing applications, applying for licenses,viewing your council tax and benefits calculator.
Not all these sites and online services meet the necessary standards for accessibility and where they do not we are engaging with our suppliers to correct this.
When procuring new online systems, meeting accessibility standards is included in the specification and we continue to work with suppliers to ensure sites continue to meet these standards.
The SBDC website was last tested on 16 September 2019. The test was carried out by Siteimprove and tests every page on the website.
This website is tested every 7 days. The tests are carried out by the Customer Services Implementation Team using Siteimprove's accessibility reports. Tests are scheduled automatically and are monitored by the team.
Site improve checks all pages on the website and displays any accessibility issues against A,AA,AAA accessibility standards.
The Siteimprove reports:
- identify the current status of accessibility based on the A, AA and AAA ratings
- identify solutions to resolve any accessibility issues
- identify a tracking service towards compliance
- delegate and co-ordinate any accessibility tasks to the right team. For example; content designers, developers or user experience designers
- our main website platform, available at Chiltern District Council
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
|*Target Fix Date|
- Alternate text - alt text tags on all images.
- Work with web supplier on amendments to coding of website.
- Refresher training with web editors on creating links and adding to content management system.
- Ensuring all links are accessible when added to CMS.
- Descriptive text added to links.
- Removal of 'click here' and 'read more'.
3. PDFs / Word documents
- Refresher training with web editors on editing documents before creating final web version.
- Ensuring PDF / Word documents accessible.
- Use Microsoft Office 365 Accessibility checker when creating documents.
|4. Homepage Carousel||- Ensure accessible and user informed of the current state of the carousel.||Sept 2020|
|5. Website providers||- Work with website suppliers to ensure templates / online services are accessible.||Sept 2020|
* For existing websites (published before 23 September 2018) the deadline is 23 September 2020.
This statement was prepared on 19 September 2019. It was last updated on 02 October 2019.